Order Information (5)

We always try to bring the best quality product to customers. However, there are many factors that affect negatively to the quality, especially shipping factor, that make our products be defective or damaged. Please check our Return Policy.

While we honor and respect consumers’ rights, we are strongly against fraudulent and dishonest claims. We have a strong team of legal experts specialized in dealing with these kinds of cases. We have won 99.9% dispute and chargeback cases which in turn, damaging the credit score and reputation of these fraudsters and dishonest buyers.

If you are unsatisfied with the order for any reason or have any question, please feel free to contact us via email “[email protected]”, we will be happy to provide you the best solution.

First of all, Choose products that you love, then click “ADD TO CART” and “PROCEED TO CHECKOUT”. Then fill in your information and pay. That’s it! Very easy.

Unfortunately, we are unable to cancel your order once it has been processed and/or shipped. If you cancel your order BEFORE it has been processed and/or shipped, you will be assessed a 20% cancellation fee to cover restocking fees and the charges assessed to us for refunds by the credit card companies.

If you want to change anything in your order, please contact us via email [email protected] within 12 hours after placing your order. If you contact us after 12 hours of placing the order, it will be really hard for us to modify anything as our warehouses handle a very large volume of orders daily.

Payment Information (4)

Our products are set in US Dollar. But our system will automatically convert it for you, don’t worry!

While we honor and respect consumers’ rights, we are strongly against fraudulent and dishonest claims. We have a strong team of legal experts specialized in dealing with these kinds of cases. We have won 99.9% dispute and chargeback cases which in turn, damaging the credit score and reputation of these fraudsters and dishonest buyers.

If you are unsatisfied with the order for any reason or have any question, please feel free to contact us via email “[email protected]”, we will be happy to provide you the best solution.

Unfortunately, we are unable to cancel your order once it has been processed and/or shipped. If you cancel your order BEFORE it has been processed and/or shipped, you will be assessed a 20% cancellation fee to cover restocking fees and the charges assessed to us for refunds by the credit card companies.

We offer a safe and secure shopping experience and accept payments via all types of Credit card or Debit card such as Visa, Mastercard, American Express, Discover, etc. So you can choose the most suitable one for you. All products are set in US Dollar, our system will automatically exchange your currency to make it easy for you when placing an order.

Shipping Information (11)

Your shipment may be delayed. Delivery time delays can be due to e.g. weather incidents, customs or backlogs. Please note that tracking information can be displayed after your order started being shipped.

When your order is ready to ship, we will send it to the shipping company and they will completely handle it. Depends on each shipping company’s policy or customs procedure, you might be charged extra fee for the final delivery, the import tax, or custom fee, probably due to your shipping address is in a remote area. In this case, please kindly pay them the required fee to receive your order.

We often declare this as a gift below order value, so you do not need to worry about this.

Please note that the tracking information will be displayed after 2-5 days after being updated.
For the first time, it may take a few minutes to get the information from the carrier. Therefore, sometimes you can not find information about your package, please track again later.
Please note it can take up to 10 business days for your tracking information to start updating after your order has been shipped. Please don’t be alarmed, your order is on its way!

We are providing international shipping. However, due to some postal problems, we can’t deliver a shipment to the military area and some small countries.

You should see tracking events within 48-72 hours after you have received the tracking number/ID. The reason for this time lag is that in most cases the first tracking event only shows up once the shipment was handed over to us.
Please note it can take up to 10 business days for your tracking information to start updating after your order has been shipped. Please don’t be alarmed, your order is on its way!

In case of providing us an incorrect shipping address, you should contact us immediately by sending an email to [email protected] and provide us your correct address. We will check whether we can change it for you.

If your order was shipped out, we are really sorry that we are not able to change it for you nor sending you another packet without any fee.

Shipping cost varies, depends on your exact location and shipping option.

The standard shipping option is FREE!

There are 2 common reasons that make your packet be returned: Your shipping address is incorrect/insufficient or you are absence at the time the packet was attempted to deliver.In cases that your shipping address is not correct, we are not able to take any responsibility since we shipped it out to the address that you provided us and it is not the mistake from our end. Otherwise, we are willing to send you a replacement. If the second packet cannot reach you, we are sorry to tell you that we are not able to help you out with this.

Step 1: Contact your nearest post office and provide them your ID card or tracking number to find out its status.

Step 2: If you can not find out anything, contact our Customer Service department by sending an email to [email protected] and provide your shipping address again.

Step 3: If the address you provided in the email matches with your shipping address in our system, we are willing to send you a replacement or refund you 50%. Please be notified that these 2 options are our final solution for your request.

If not, it was probably your carelessness as filled in a wrong address, thus we could not deliver your packet. In this situation, we need you to pay some extra fees for sending you a replacement. This is the only option for you in this situation.

Shipping to the USA, Canada, UK, Australia, New Zealand:

• Order processing: 2-5 Days

• Standard Shipping: 16-27 Business Days – $4.97

• FREE Standard Shipping on order value $40+ – Please select Free Standard Shipping option on the Check Out page.

• Faster Shipping: 14-20 Business Days – $6.97

• Priority Shipping – Faster, More Insurance: 10-14 Business Days – $8.97

Note: The items you ordered will reach you within 30 days for Standard Shipping

Shipping to Worldwide:

• Order processing: 2-5 Days

• Standard Shipping: 25-35 Business Days – $7.97

• FREE Standard Shipping on order value $40+ – Please select Free Standard Shipping option on the Check Out page.

• Faster Shipping: 20-30 Business Days – $9.97

• Priority Shipping – Faster, More Insurance: 14-20 Business Days – $12.97

Note: The items you ordered will reach you within 35 days for Standard Shipping

We ship orders oversea by mail service. After finishing processing your order, we will send it to the shipping company and it will be completely handled by them.
After arriving to your country, it will be handled by your country’s postal service. So please kindly contact your local post when it arrived at your country.

We will send you the tracking code of your orders to the email that you filled down when placing your orders. You can track your order via the Order Tracking page – https://www.skuvio.com/tracking/ . The tracking information will be displayed 2-5 days after you receiving that email.
Please note it can sometimes take up to 10 business days for your tracking information to start updating after your order has been shipped. Please don’t be alarmed, your order is on its way!

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